Privacy policy

Cartno is committed to protecting your privacy. Our mission is to create a web based experience that makes it easier for vendors & customers to enjoy the convenience of our e-commerce marketplace. Here we describe how we collect, use, and handle your personal information when you use our websites, software, and services.

Cartno uses a network of independent third-party contractors who provide delivery services to our users and vendor partners.

1. Personal Information Collection
We collect profile information associated with your Customer Cartno account. This includes information such as name, email address, delivery address, and phone number.
When you place an order through our Services we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, and subtotal.
Payment information collected such as bank name and payment method.
We maintain all communications resulting from your interactions with us by email, phone, mail or chat. We also record comments and opinions you express when responding to surveys or taking part in promotions we run. We use all of the foregoing communications to address your questions, issues and concerns and to improve our Services.
With your permission, we may access your photos or contact list from your mobile device, Facebook Messenger account or email account to enable you to share content or promotions or invite your friends to connect with our Services, including through our friend referral program.
We may also use aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as the end product does not uniquely identify you or any other user of the Services.

Location Information
When you use the Services, we may collect and store general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect and store the precise location of your device when the Cartno app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Cartno mobile app. If you choose to disable the location feature, the driver will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.

Information Related to the Referral Program
Cartno allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us access to your mobile device address book. You can then direct us to send referral emails to contacts you select in your address book. By sending a referral, you also consent to Cartno sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address with us. Cartno will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send an SMS with a referral link to your contacts. If you use this option, you understand that Cartno does not control the timing, content, or recipients of these SMS messages.
Users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various federal, state, and/or international laws, including, but not limited to, the regulations and policies promulgated by the Federal Trade Commission.

2. Children’s Information
Users may not send any referral emails, SMS messages, or other communications to children under the age of 13.

3. Protect Your Information
We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you change your passwords often, use a combination of letters and numbers, make sure you use a secure browser, and otherwise take precautions when communicating your personal information on the internet. If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the Contact Us section below.

4.  Third-Party Sites
Third parties may provide some of the functionality and the Services may link to other third-party websites that are not controlled by Cartno. These third parties are not under our control and Cartno is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party

5. Contact Us
If you have any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to support@cartno.com
Or may be addressed to:
Cartno LLC.
4261 E University Dr, #30-249
Prosper, TX 75078